FAQs
Products
Find further information on our products here
What supplements should I take?
What supplements should I take?
We recommend our Day Pill for improved energy levels, reduced bloating and healthier skin. Our Night Pill is proven to improve sleep quality and aid overnight skin repair.
Can I take your supplements when pregnant or breastfeeding?
Can I take your supplements when pregnant or breastfeeding?
Everyone is different, we'd advise you consult with a doctor to make sure that you make decisions that are right for you and your body.
Can I take your supplements if I’m on medication?
Can I take your supplements if I’m on medication?
We always recommend you check with your doctor if you have a medical condition or are taking medications before starting a supplement regime.
Are your products vegan and allergen free?
Are your products vegan and allergen free?
Yes, all of our products are cruelty-free, suitable for vegans and free from allergens such as gluten and dairy. They are also suitable for those with sensitive skin and a sensitive gut.
I have sensitive skin, should I use your products?
I have sensitive skin, should I use your products?
We've specifically formulated our products to be gentle and non-irritating, making them suitable for all skin types, even the most sensitive. If in doubt, we recommend patch testing.
How long before I see results?
How long before I see results?
Our skincare and supplements work at a cellular level, so results take time. For best results, we recommend committing to:
- Day Pill: 12 weeks
- Night Pill: 6 weeks
- Day & Night Cream: 30 days
Subscriptions
What are the benefits of subscribing?
What are the benefits of subscribing?
- 15% off every recurring order
- Free UK shipping
- 10% cashback on every order
- Flexible subscription, hassle-free. Pause or cancel your subscription any time.
How do I make changes to my subscription?
How do I make changes to my subscription?
To make changes to your subscription, simply login to your account on the website using your email address or mobile number.
If you have any issues, please email hello@ylwclub.com
Can I change the frequency of my deliveries?
Can I change the frequency of my deliveries?
Yes, simply login to your account on the website using your email address. You'll find scheduling under Manage subscriptions.
If you have any issues, please email hello@ylwclub.com
How do I change or update my payment method?
How do I change or update my payment method?
Simply login to your account on the website using your email address. You'll find payment method under Address & payment details.
If you have any issues, please email hello@ylwclub.com
Shipping
How do I track my order?
How do I track my order?
You can track your order by clicking on the link in your confirmation email.
If you have any issues, please email hello@ylwclub.com
Do you offer international shipping?
Do you offer international shipping?
Yes, we ship to the US, Canada, and most countries in the EU. We're working on adding more countries, so watch this space.
Will I need to pay customs tax/duties on my order?
Will I need to pay customs tax/duties on my order?
All fees, duties and taxes are included at checkout and will show once you have input your delivery address.
How long will my order take to arrive?
How long will my order take to arrive?
- UK Standard delivery 2-4 days
- UK Express delivery 1-3 days
- International Standard delivery 3-7 days
Refunds
Our full policy can be found here
What is your returns and refund policy?
What is your returns and refund policy?
You have 30 days from receiving your order to request a refund. Items must be unused, in original packaging, with the tamper seal intact.
To start a return, email hello@ylwclub.com
UK orders: Once we receive and inspect your return, we’ll confirm approval and issue a refund within 10 business days.
International orders: Please gift or responsibly dispose of unused products. After your refund request is approved, we’ll issue a refund within 10 business days. This policy applies once per customer.
If you haven’t received your refund after 15 business days, please contact us.
What is your money back guarantee policy?
What is your money back guarantee policy?
We offer a 30 day money-back guarantee on your first one-time purchase or subscription. Our skincare and supplements work at a cellular level, so results take time.
For best results, we recommend:
- Day Pill - 12 weeks
- Night Pill - 6 weeks
- Day & Night Cream - 30 days
If you don’t see results within the first 30 days, we’ll happily provide a full refund. Request a refund at hello@ylwclub.com
Please note, this policy applies once per product per customer.
What do I do if my product arrives damaged?
What do I do if my product arrives damaged?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Contact us at hello@ylwclub.com
For any further questions, please get in touch with our customer care team.
